Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EPIC Systems
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related problems to ensure seamless operations.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Proactively identify and resolve software issues.
- Collaborate with cross-functional teams to troubleshoot system problems.
- Develop and implement software solutions to enhance system performance.
- Document software defects and resolutions for future reference.
- Provide technical support and guidance to end-users.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in EPIC Systems.
- Strong understanding of software troubleshooting methodologies.
- Experience in software development and implementation.
- Knowledge of database management and SQL queries.
- Familiarity with IT service management tools.

Additional Information:
- The candidate should have a minimum of 2 years of experience in EPIC Systems.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

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