Investigate, diagnose, and resolve issues across critical business systems. Monitor system performance, analyze logs, troubleshoot applications, identify root causes, implement corrective actions, and coordinate incident resolution across teams. The role serves as a technical subject matter expert, supports team decisions, mentors colleagues, collaborates with stakeholders, and documents solutions to improve system stability and business continuity.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Python Frameworks
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation across multiple platforms. The position demands continuous engagement with different teams to maintain system stability and support business continuity through timely and effective problem resolution.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify root causes of complex system issues and implement corrective actions.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with stakeholders to prioritize and address critical incidents efficiently.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python Frameworks.
- Strong problem-solving abilities with experience in debugging and troubleshooting software applications.
- Familiarity with system monitoring tools and incident management processes.
- Ability to analyze logs and system outputs to identify anomalies and performance bottlenecks.
- Experience working in collaborative environments with cross-functional teams.
- Good communication skills to effectively document issues and solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Python Frameworks.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Python Frameworks
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation across multiple platforms. The position demands continuous engagement with different teams to maintain system stability and support business continuity through timely and effective problem resolution.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify root causes of complex system issues and implement corrective actions.
- Facilitate knowledge sharing and mentoring within the team to enhance overall technical capabilities.
- Coordinate with stakeholders to prioritize and address critical incidents efficiently.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Python Frameworks.
- Strong problem-solving abilities with experience in debugging and troubleshooting software applications.
- Familiarity with system monitoring tools and incident management processes.
- Ability to analyze logs and system outputs to identify anomalies and performance bottlenecks.
- Experience working in collaborative environments with cross-functional teams.
- Good communication skills to effectively document issues and solutions.
Additional Information:
- The candidate should have minimum 5 years of experience in Python Frameworks.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Airoli, Mahārāshtra, IND Office
Airoli, India
Accenture Mumbai, Maharashtra, IND Office
Ganpatrao Kadam Marg, off Senapati Bapat Marg, Lower Parel West, Lower Parel, Mumbai, Maharashtra, India, 400013
Similar Jobs
Information Technology
The Application Support Engineer serves as an Ivalua technical subject matter expert, resolving application issues and supporting Source-to-Pay solutions. Responsibilities include solution architecture, integrations, deployment, testing, cutover, hypercare, support transition, risk and escalation management, and coordination across global delivery teams. The role requires expertise in Ivalua implementation and support, enterprise application delivery, software architecture, APIs, middleware, ETL, ERP ecosystems, and S2P/P2P processes.
Top Skills:
APIsErp SystemsETLIntegration SystemsIvaluaMiddlewareSoftware Architecture
Information Technology
Provides technical support and solution architecture for Ivalua enterprise applications across Source-to-Pay processes. Investigates and resolves critical system issues, coordinates integrations and deployments, manages escalations and dependencies, and leads activities across design, build, testing, cutover, hypercare, and support transition. Collaborates with clients and global delivery teams while ensuring PMO governance, scalability, performance, and delivery compliance.
Top Skills:
APIsErp SystemsETLIvaluaMiddlewareSoftware Architecture
Information Technology
Investigate, troubleshoot, and resolve issues across critical business applications. Monitor system performance, identify risks, support application deployments and updates, document solutions, and collaborate with cross-functional teams. The role requires application packaging expertise, scripting for deployment automation, strong problem-solving skills, and the ability to work independently as a subject matter expert.
Top Skills:
Application Compatibility StandardsApplication PackagingOperating SystemsScripting LanguagesSoftware Deployment Tools
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
