Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automation in Application Maintenance
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related problems, ensuring the smooth operation of essential business functions. You will engage in proactive monitoring and maintenance of applications, contributing to the overall efficiency and reliability of the systems in place. Your role will require you to analyze complex issues, implement solutions, and communicate effectively with stakeholders to enhance system performance and user satisfaction.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate knowledge sharing and training sessions to enhance team capabilities.
- Monitor application performance and implement improvements to optimize functionality.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automation in Application Maintenance.
- Good To Have Skills: Experience with application monitoring tools.
- Strong understanding of troubleshooting methodologies and techniques.
- Familiarity with scripting languages for automation purposes.
- Experience in incident management and resolution processes.

Additional Information:
- The candidate should have minimum 12 years of experience in Automation in Application Maintenance.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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