Manage, monitor, and troubleshoot global network infrastructure (routing, switching, wireless, firewalls). Provide L2/L3 incident response, change management, configuration, firmware upgrades, root cause analysis, and documentation. Support SD-WAN, VPN, data center, and campus networks; collaborate with vendors and participate in 24x7 rotational shifts and major incident bridges.
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a skilled Network Infrastructure Engineer to manage, monitor, and troubleshoot network infrastructure across global environments. The ideal candidate will have strong experience in Cisco, Juniper, Palo Alto, HP, and Aruba platforms and demonstrate expertise in network operations, incident response, and configuration management.
Roles & Responsibilities:
* Flexible to work in 24x7 rotational shifts, including weekend
* Monitor and maintain enterprise network infrastructure to ensure high availability and performance.
* Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components.
* Perform network changes following standard change management processes (ITIL-based).
* Support WAN/LAN connectivity, VPN, wireless, and data center network environments.
* Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues.
* Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS).r
* Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention.
* Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues.
* Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow.
* Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives.
* Maintain up-to-date network documentation, diagrams, and configuration records.
* Participate in incident bridges and coordinate restoration efforts during major outages.
Professional & Technical Skills:
*Networking: Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs.
*Platforms:
* Cisco: Catalyst, Nexus, ISR/ASR routers, Nexus Switches.
* Experience in SD-WAN (Cisco Viptela, Meraki, Aruba Edge Connect, or Silver Peak).
* Juniper: EX/QFX series, Junos.
* Palo Alto: Prisma SDWAN, VPN.
* Cisco/Aruba: Access switches, wireless controllers, ClearPass (added advantage).
* Tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba Airwave.
* Certifications (preferred): CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE.
Additional Information:
* Strong communication and documentation skills.
* Ability to work under pressure and in 24x7 environments.
* Experience in global operations or managed service environments is a plus.
* Understanding & Basic knowledge on Zscaler & F5
* Familiarity with cloud networking (AWS, Azure, GCP).
* Basic scripting knowledge (Python, Ansible) for network automation.
* Education:
* Bachelor s degree in Computer Science, Electronics, or equivalent field.
* Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are seeking a skilled Network Infrastructure Engineer to manage, monitor, and troubleshoot network infrastructure across global environments. The ideal candidate will have strong experience in Cisco, Juniper, Palo Alto, HP, and Aruba platforms and demonstrate expertise in network operations, incident response, and configuration management.
Roles & Responsibilities:
* Flexible to work in 24x7 rotational shifts, including weekend
* Monitor and maintain enterprise network infrastructure to ensure high availability and performance.
* Troubleshoot and resolve incidents related to routing, switching, wireless, and firewall components.
* Perform network changes following standard change management processes (ITIL-based).
* Support WAN/LAN connectivity, VPN, wireless, and data center network environments.
* Work on escalation tickets (L2/L3 level) and provide root cause analysis for recurring issues.
* Configure and manage Cisco and Juniper routers/switches (OSPF, BGP, VLANs, STP, HSRP/VRRP, QoS).r
* Administer and troubleshoot Palo Alto firewalls including security policies, NAT, and threat prevention.
* Manage HP/Aruba switches and wireless controllers, support campus network and wireless access issues.
* Perform routine health checks, firmware upgrades, and proactive monitoring using tools like SolarWinds, Splunk, or ServiceNow.
* Collaborate with vendors and internal teams for escalations, upgrades, and network improvement initiatives.
* Maintain up-to-date network documentation, diagrams, and configuration records.
* Participate in incident bridges and coordinate restoration efforts during major outages.
Professional & Technical Skills:
*Networking: Deep understanding of TCP/IP, routing, switching, BGP, OSPF, EIGRP, VLANs, STP, NAT, ACLs.
*Platforms:
* Cisco: Catalyst, Nexus, ISR/ASR routers, Nexus Switches.
* Experience in SD-WAN (Cisco Viptela, Meraki, Aruba Edge Connect, or Silver Peak).
* Juniper: EX/QFX series, Junos.
* Palo Alto: Prisma SDWAN, VPN.
* Cisco/Aruba: Access switches, wireless controllers, ClearPass (added advantage).
* Tools: SolarWinds, Wireshark, Splunk, ServiceNow, Cisco Prime, Aruba Airwave.
* Certifications (preferred): CCNA/JNCIA/CCNP/JNCIP/Aruba ACMP/HP ASE.
Additional Information:
* Strong communication and documentation skills.
* Ability to work under pressure and in 24x7 environments.
* Experience in global operations or managed service environments is a plus.
* Understanding & Basic knowledge on Zscaler & F5
* Familiarity with cloud networking (AWS, Azure, GCP).
* Basic scripting knowledge (Python, Ansible) for network automation.
* Education:
* Bachelor s degree in Computer Science, Electronics, or equivalent field.
* Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Airoli, Mahārāshtra, IND Office
Airoli, India
Accenture Mumbai, Maharashtra, IND Office
Ganpatrao Kadam Marg, off Senapati Bapat Marg, Lower Parel West, Lower Parel, Mumbai, Maharashtra, India, 400013
Similar Jobs
Information Technology
Manage major infrastructure and application incidents in a 24x7 environment, coordinating technical teams, stakeholders, and technology providers to restore services quickly. Lead incident communications, root cause analysis, corrective actions, outage reporting, and continuous service-management improvement. The role requires strong leadership under pressure, technical understanding across infrastructure and applications, stakeholder management, and the ability to coordinate virtual teams during high-impact outages.
Top Skills:
Asp.NetCiscoEmcMicrosoftOracleSAP
Information Technology
Investigate, troubleshoot, and resolve issues across critical business applications and database systems. Monitor system performance, analyze logs and diagnostic data, optimize queries, support backup and disaster recovery, and improve reliability. Serve as a subject matter expert, make team decisions, collaborate across teams, provide solutions, lead support-process improvements, and mentor junior engineers.
Top Skills:
Microsoft Sql Server
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Provide Workday HCM and Recruiting production support: resolve cases, perform light configurations, run EIB data loads, maintain SOPs, monitor integrations, collect SOX evidence, test changes, and drive process improvements across global stakeholders.
Top Skills:
Ai TechnologiesEibExcelTicketing SystemsWorkday AbsenceWorkday HcmWorkday IntegrationsWorkday RecruitingWorkday Time Tracking
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
