Application Consultant

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The PositionPosition - Application Consultant MolecularYour Opportunity:You will be an Ambassador for Roche Diagnostics and is a critical individual contributor for improving the customer experience with our IVD solutions for the lifetime of the contract and beyond. You are the face of customer delight and balanced continuous business at Key Customer site managing higher efficiency and advanced systems. You will report to Regional ExpertKey Responsibilities

• Professional Customer User Training using the defined scope document for each analyser delivering customer delight and also help deliver advance training with Regional Expert (LvL1) Regional Application and Sc Support Specialist.
• Understand & Resolve Customer Queries in a timely manner with proactive escalation
• Ensuring regular product knowledge updates and educations of lab technicians
• Coordinate and Conduct CME in Statical QC, Professional Lab Management
• Participating in Professional Pre Sales Discussion and Demos

Who You Are

• Bachelor’s/Master's degree in Medical Technology, Biotechnology, Biochemistry, Microbiology or Lab medicine or equivalent work experience.
• Proven track record in IVD or Life Science industry handling analysers reagents and/or other such systems will be useful
• Minimum 5 to 7 years working in a Professional Clinical Lab in a hospital or Reference lab at a supervisory level will be useful.
• Good communication skills with ability to explain technical, analytical concepts in an accurate manner that foster customer relationships is a key skill to demonstrate.
• Focus and ability to improve customer satisfaction is an advantage.
• Good understanding of Statistical QC and Lab Management concepts (CLIA) Accreditation is an advantage
• Can work in a cross -functional team with good coordination with Sales and other technical teams is critical

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.