Indium Jobs

App Support L1/L2

Indium

App Support L1/L2

Posted 8 Days Ago

Be an Early Applicant

In-Office

Mumbai, Maharashtra, IND

Junior

In-Office

Mumbai, Maharashtra, IND

Junior

Provide end-to-end production application support (L1/L2): monitor application/server health, resolve incidents within SLAs, manage ITSM tickets, perform deployments (UAT/Prod), execute BOD/EOD tasks, create SOPs/runbooks, conduct RCA, coordinate cross-functional teams, and identify automation opportunities.

The summary above was generated by AI

Job Description – Application Support Engineer

Experience: 2–3 Years

Role Summary:

We are looking for a proactive and detail-oriented Application Support Engineer with experience in production support. The candidate will be responsible for application availability, incident resolution, deployments, monitoring, and coordination with infrastructure, development, and business teams.

Key Responsibilities:

Provide end-to-end application support and resolve production issues within defined SLAs.
Coordinate with business, development, infrastructure, server, database, and security teams.
Proactively monitor application and server health to identify and prevent incidents.
Manage Incident, Problem, Change, and Service Request tickets using ITSM tools.
Perform application deployments across UAT and Production environments.
Execute BOD/EOD activities and support infrastructure maintenance activities.
Prepare and maintain SOPs, runbooks, and support documentation.
Perform Root Cause Analysis (RCA) and track defects through closure.
Analyze recurring issues and recommend permanent solutions.
Identify and implement automation opportunities to improve operational efficiency.
Ensure high application availability, service quality, and adherence to ITIL best practices.

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