Analyst , POS

Job Description:

Who We Are:

Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.

On its website and app, Saks offers an unparalleled selection of curated merchandise  across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

Role Summary:

Analyst POS application support provides support to the retail store POS application, monitoring alerts and notification for our Saks stores retail transactions. This position is responsible to ensure supporting applications & Jobs required for our stores transactions are fully operational or processing as expected and requires strong Windows O/S, .Net, C# & SQL technical knowledge. The analyst will be required to respond to, resolve and document issues as they come in a timely manner.

You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution.

The support analyst will require excellent Analytical & problem solving skills, be able to understand POS system architecture and dataflow, and be able to adapt quickly to new and different problems day to day.

Requirements:

• Bachelor’s Degree with 1-3 years of experience in computer science / Information Technology.
•  Retail experience is required with a knowledge of Point of Sale, online payment transactions and retail operations
• Strong command of Windows O/S, batch scripting, .net and SQL
•  Experience in POS support, Servers and jobs monitoring tools.
•  Must have experience in IIS, Oracle-basic, Powershell scripting ; Production support L1/L2.
• Good knowledge of .NET. SQL database knowledge is mandatory.You possess excellent written and verbal communication skills

Role Description:

• Responsible for the 24/7 support of POS applications in the Retail Store Systems.
• Monitoring log files and log information.
• Handling application issues
• Handling performance related issues.
• Testing the new version and patches that were released.
• Monitoring the alerting Dashboards and acting to alerts & notifications. Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues,
• Participating on a rotating on-call schedule for off-hour/weekend support
• Work with your team on creating technical support documentation used to manage and maintain the software
• Collaborate with the development teams to architect new solutions that your teams will eventually support
• Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall
• incident volume
• Support and resolution of issues. Looking into incidents or tickets.
• Work as a team and individually for troubleshooting / investigating critical problems and leading meetings.
• Analyze with the development team for issue resolution
• Evaluate issue details and communicate with stakeholders.
• Resolve end user inquiries in a timely manner and collaborate with other teams.
• Create technical documentation to leveraged by development and support teams
• Proactive in driving issues to closure and collaborate with peers to resolve
• Ability to think outside the box for problems of all varieties and provide plan for automations●        Requires on-call support and mediation during off-hours for Level 3 support.
• Work with your team on creating technical support documentation used to manage and maintain the software
• Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume
• Resolve end user inquiries in a timely manner and collaborate with Saks technology

Your Life and Career at Saks:

• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discount

Thank you for your interest in Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.