GreyLabs AI is a leading B2B SaaS provider specialising in speech analytics solutions for BFSI companies. We are looking for an experienced, results-driven AI Program Manager to join our dynamic team.
The Role:We’re looking for a highly driven and hands-on AI Program Lead who can take full ownership of client projects from POC to onboarding and beyond and manage a team.This role demands both strategic thinking and operational hustle. You’ll be the face of GreyLabs for our clients, ensuring that each implementation is successful, impactful, and smooth.
This is not a coordination role — you will lead projects, not just manage them.
Responsibilities:Own projects end-to-end: You are accountable for client success, from kickoff to go-live. If it’s your project, you drive it.
Lead client interactions: Meet clients (often in-person), deeply understand their business challenges, and propose tailored solutions using our platform.
Translate client needs into actions: Create detailed project plans, presentations, and implementation playbooks. Your output should provide clear, actionable direction for both internal and client teams.
Drive integrations: Lead conversations around integrations and client tech compatibility. You’ll work closely with client tech teams and our engineering team to make integrations smooth.
Anchor POC and onboarding journeys: You’ll engage with clients at two critical stages — Proof of Concept (POC) and Onboarding. You must demonstrate tangible value in both phases.
Lead without authority: We believe in individual leadership first and management second. You are expected to influence outcomes, not wait for instructions.
Track and communicate milestones: Maintain regular updates on timelines, risks, and blockers. Keep all stakeholders informed and accountable.
Ensure quality delivery: Be the first line of quality control. Validate configurations, check client feedback, and ensure we’re delivering what was promised.
8-10 years of experience in project delivery, client success, or product implementation, preferably in a BFSI or SaaS environment and 3 -4 years in team management.
Demonstrated experience of managing client-facing projects independently.
Strong problem-solving mindset – you proactively resolve issues, not escalate them.
Exceptional communication and presentation skills – you can talk business with CXOs and tech with developers.
Hands-on experience with API or system integrations is a big plus.
Comfortable working in a fast-paced, ambiguous startup environment.
Prior experience working with AI/analytics platforms is preferred but not mandatory.
Bachelor’s degree required and/ or MBA or technical background (CS/IT).
Competitive salary and performance-based incentives.
An opportunity to work with a rapidly growing company in the AI space
Exposure to cutting-edge AI technologies and their applications in the BFSI industry.
A collaborative and dynamic work environment.
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