The AI and Automation Operations Associate will design and implement automation solutions to enhance operations, improve customer experience, and streamline compliance processes within Wahed's UK region.
About Wahed:
The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.
At Wahed, we're changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future.
Job Brief:
As a AI and Automation Operations Associate , you will be the central engine for operational excellence and innovation within Wahed's UK region. This is a unique opportunity to move beyond executing tasks and become a strategic builder, working directly with the UK Region Head to identify and solve our most pressing challenges. You will have the autonomy to design, build, and deploy intelligent automation solutions across Customer Service, Marketing, Compliance, and Internal Operations. If you are a curious and driven problem-solver, passionate about using technology—from SQL and scripting to AI and LLMs—to create significant business value, this role will provide a unique platform for you to make an outsized impact and accelerate your career.
Job Description:
- Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
- Automate the aggregation and review of marketing metrics, competitor campaign analysis, and content topic research to improve team productivity and campaign effectiveness.
- Develop and maintain automated scripts and workflows for routine data tasks, including compliance reporting, internal client reporting, and daily reconciliations (fees, client holdings, transactions).
- Build and manage dashboards that provide a single source of truth for regional KPIs, empowering leadership with actionable, real-time insights.
- Design and implement automated workflows for reviewing compliance alerts and streamlining KYC/AML decisioning, reducing manual effort and improving accuracy.
- Identify and eliminate points of friction in our compliance processes, creating a smoother and more efficient experience for our clients without compromising rigor.
Enhance Customer & Marketing Operations
Automate Core Business Operations
Job Specification:
- 2-4 years of experience in an analytical, operations, or automation-focused role.
- Advanced proficiency in Excel/Google Sheets and experience with SQL for data extraction and analysis.
- Hands-on experience with Google Apps Script to automate processes within the Google Workspace ecosystem.
- Demonstrated ability to use low-code/no-code automation platforms (e.g., n8n, Zapier) to connect systems and build efficient workflows.
- Practical experience leveraging AI/LLMs for complex reasoning, data analysis, or building decision-making tools.
- Familiarity with data visualization and analytics tools (e.g., Metabase, MixPanel, Segment, Google Analytics).
- You have an entrepreneurial mindset and are eager to take ownership, build processes from scratch, and drive projects to completion.
- You are a structured problem-solver, capable of breaking down complex issues into manageable components and developing logical, data-driven solutions.
- You are an excellent communicator, able to articulate technical concepts and the business value of your work to both technical and non-technical stakeholders.
- You are deeply aligned with Wahed's mission to build an inclusive, ethical, and interest-free financial ecosystem for everyone.
- Direct Mentorship & Visibility: Work closely with the UK Region Head and have a direct line of sight into the strategic decisions that drive our growth. This role offers unparalleled access to leadership and a deep understanding of the fintech landscape.
- Tangible Impact: See the immediate results of your work every day. The automated solutions you build will save hundreds of hours, reduce operational risk, and directly contribute to a better experience for our customers.
- Global Mission, Unified Team: Join a diverse, passionate, and mission-driven team from across the globe, all dedicated to making finance more accessible and equitable. Your contribution will be a critical part of a movement with a worldwide impact.
Qualifications:
Skills & Attributes:
Why Wahed?
Top Skills
Google Analytics
Google Apps Script
Metabase
Mixpanel
N8N
Segment
SQL
Zapier
Similar Jobs
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead cutover planning and execution activities for O9 and SAP S4HANA implementations, collaborating with teams and ensuring compliance.
Top Skills:
O9 SolutionsSap S4Hana
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead the Inventory/Warehouse Management system transformation across AMEA, ensuring adoption and alignment with global S4 HANA templates. Manage stakeholders and oversee implementation.
Top Skills:
O9 SolutionsSap CertificationSap S4Hana
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
Lead business transformation initiatives for manufacturing production execution across AMEA, ensuring the implementation of O9 and SAP S4HANA systems. Provide expertise in software and application to support strategy execution.
Top Skills:
O9 SolutionsS4 HanaSAP
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
