The role involves designing and deploying automation solutions for customer service and internal operations, enhancing data analysis and compliance processes through technology.
About I Will Solicitors Ltd:
I Will Solicitors Ltd, is a subsidiary of Wahed. It specialises in the field of private client work, (Wills, inheritance tax planning, probate, trusts, Court of Protection and related work). I Will Solicitors Ltd is regulated by the Solicitors Regulation Authority and are dedicated to providing specialist quality advice to our clients. We specialise in helping our clients with the drafting of Shariah-compliant Islamic Wills in the UK.
Job Brief:
As a AI and Automation Associate (Legal) , you will be the central engine for operational excellence and innovation within Wahed's. This is a unique opportunity to move beyond executing tasks and become a strategic builder, working directly with the Compliance to identify and solve our most pressing challenges. You will have the autonomy to design, build, and deploy intelligent automation solutions across Customer Service, Marketing, Compliance, and Internal Operations. If you are a curious and driven problem-solver, passionate about using technology—from SQL and scripting to AI and LLMs—to create significant business value, this role will provide a unique platform for you to make an outsized impact and accelerate your career.
Job Description
- Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
- Automate the aggregation and review of marketing metrics, competitor campaign analysis, and content topic research to improve team productivity and campaign effectiveness.
- Develop and maintain automated scripts and workflows for routine data tasks, including compliance reporting, internal client reporting, and daily reconciliations (fees, client holdings, transactions).
- Build and manage dashboards that provide a single source of truth for regional KPIs, empowering leadership with actionable, real-time insights.
- Design and implement automated workflows for reviewing compliance alerts and streamlining KYC/AML decisioning, reducing manual effort and improving accuracy.
- Identify and eliminate points of friction in our compliance processes, creating a smoother and more efficient experience for our clients without compromising rigor.
Enhance Customer & Marketing Operations
Automate Core Business Operations
Job Specification:
- 2-4 years of experience in an analytical, operations, or automation-focused role.
- Advanced proficiency in Excel/Google Sheets and experience with SQL for data extraction and analysis.
- Hands-on experience with Google Apps Script to automate processes within the Google Workspace ecosystem.
- Demonstrated ability to use low-code/no-code automation platforms (e.g., n8n, Zapier) to connect systems and build efficient workflows.
- Practical experience leveraging AI/LLMs for complex reasoning, data analysis, or building decision-making tools.
- Familiarity with data visualization and analytics tools (e.g., Metabase, MixPanel, Segment, Google Analytics).
- You have an entrepreneurial mindset and are eager to take ownership, build processes from scratch, and drive projects to completion.
- You are a structured problem-solver, capable of breaking down complex issues into manageable components and developing logical, data-driven solutions.
- You are an excellent communicator, able to articulate technical concepts and the business value of your work to both technical and non-technical stakeholders.
- You are deeply aligned with Wahed's mission to build an inclusive, ethical, and interest-free financial ecosystem for everyone.
- Tangible Impact: See the immediate results of your work every day. The automated solutions you build will save hundreds of hours, reduce operational risk, and directly contribute to a better experience for our customers.
- Global Mission, Unified Team: Join a diverse, passionate, and mission-driven team from across the globe, all dedicated to making finance more accessible and equitable. Your contribution will be a critical part of a movement with a worldwide impact.
Qualifications:
Skills & Attributes:
Why Wahed?
Top Skills
AI
Excel
Google Analytics
Google Apps Script
Google Sheets
Llms
Low-Code/No-Code Platforms (N8N
Metabase
Mixpanel
Segment
SQL
Zapier)
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