Administrator II - System & Applications Administration

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Job Details
PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform day-to-day operational activities within the SAP Ariba platform. Monitor system performance, health checks, and availability. Must know SAP Ariba modules: SLP, Sourcing, Contracts and Buying/Invoicing. Have active knowledge of establishing and administering catalogs.
• Execute routine maintenance tasks and system housekeeping activities
• Work assigned support tickets through Service Now to resolution within defined SLO timeframes
• Troubleshoot and resolve technical issues, user problems, and system errors Escalate complex issues to appropriate technical teams or SAP support when necessary
• Maintain detailed ticket documentation and resolution records, provide root cause analysis for recurring issues
• Collaborate with Cencora Ariba administrators to design and implement new business processes on the platform administration
• Must know how to configure workflow approvals, business rules, and system parameters within SAP Ariba
• Support integration activities between Ariba and other enterprise systems Support interface testing and validation activities
• Participate in regular status meetings and project reviews
• Coordinate with internal IT teams and business users Provide timely updates on system issues and resolution status
• Maintain comprehensive system documentation and configuration records
• Meet or exceed defined SLO metrics for ticket resolution times Identify opportunities for process optimization and efficiency gains

EDUCATIONAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience.
Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

WORK EXPERIENCE:
2+ years of directly-related or relevant experience, preferably in application support or system/application/database administration.
SKILLS & KNOWLEDGE:
Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Interpersonal Communication
• Learning Agility
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned