Management Level
H
JOB TITLE:
Accounts Receivable Specialist
REPORTS TO:
Site Director
FUNCTION:
EQ US - Issuer & Investor Services (EQi)
DATE:
October 2024
JOB SUMMARY (what’s your elevator speech for the value this role provides)
The Accounts Receivables Specialist role is an entry-level role within Issuer and Investor Services that charged with responding to RM and client requests related to invoices, and making corrections to invoices and in our systems, and resolving in order to collect outstanding balances and drive our days sales outstanding (DSO) as low as possible. All employees have vested interest in a low DSO as it converts our work to cash as quickly as possible and reduces bad debt. The primary purpose of the role is to assist Relationship Managers by responding to client inquiries for duplicate invoices, interacting with AR team in Finance to make corrections, collect and review approvals for writeoffs or adjustments per policy, and assisting the RMs in resolving aged and open items with client communication and follow-through.
ESSENTIAL FUNCTIONS
(4-6 specific functions)
PERCENT (%)
(typically > 20%)
Work with RMs and issuer clients to resolve disputes on billing, application of payments, research of discrepancies, follow-through with accounts receivable team in Finance to permanently fix errors, produce and distribute revised invoices, and collect funds due.
40%
Ensure internal compliance with EQ systems, policies, procedures
20%
Expand profitability by collecting funds from clients faster
20%
Record all work in systems for quick retrieval and use by all functional teams
20%
SCOPE OF JOB (budgetary, resource control, scope, and complexity of function)
The AR specialist will be aligned with specific team(s) of an RD and RMs once fully onboarded. Will use our systems and communication in various mediums to drive collection of aged receivables and prevent new receivables from aging. AR specialist will help RMs with research, correspondence internally and externally, and be responsible for making accurate revisions or corrections, verifying approvals for any adjustments via policy and procedure with related forms, and following through to ensure aged items are resolved and collected. Will take direction from the U.S.-based Relationship Directors and RMs, but will be managed in day to day tasks and administratively by local Site Director.
KEY CRITERIA
Essential or Desirable
Qualifications and Experience
Demonstrated ability to learn and use new technology systems to access information.
Various GL, Workday, Unity systems all used as part of these, in addition to separate billing and invoicing systems. These will change over time.
Knowledge
Microsoft office suite with an emphasis on Outlook and Excel for daily tasks and Word and
Workday
General ledger system?
Aptus billing?
Unity (Salesforce)
All aspects of the role leverage this software suite. Its common in any college or workplace environment.
Skills & Abilities
Analytical Ability
Prioritization and time management
Attention to detail and accuracy
Communication skill
Interpret requests and think in self-directed way best way to handle the request.
Used in all aspects of the job. Basics should be possessed upon entry into the role and honed to our environment over time.
Carefully review documentation with requests for compliance to EQ policies. Document all activity in Unity and other systems.
Basics of this should be possessed upon entry into the role. However, molding it to fit our RM and RD ‘clients’ internally, and limited written interaction with issuer clients. Includes good written correspondence with team in the U.S.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
