Accounts Receivable Associate - CX

Job Title: Accounts Receivable Associate

Job Summary

The Accounts Receivable Associate is responsible for ensuring timely and accurate processing of customer invoices, collection of payments, and reconciliation of accounts.  This position requires support from 8:00am-5:00pm CST, Monday through Friday. This role plays a key part in maintaining positive client relationships, safeguarding cash flow, and supporting the integrity of the company’s financial reporting. The ideal candidate demonstrates strong attention to detail, organizational skills, and the ability to communicate effectively with both internal and external stakeholders.

Job Duties and Key Responsibilities

• Prepare and issue customer invoices in accordance with contracts, purchase orders, and company policies.
• Record payments received (checks, wires, ACH, credit cards) and apply cash receipts to customer accounts accurately and timely.
• Monitor accounts receivable aging reports, follow up with customers on outstanding balances, and escalate delinquent accounts when necessary.
• Reconcile customer accounts and resolve discrepancies by working closely with customers and internal departments (Sales, Operations, Finance)
• Research and apply credit memos, adjustments, and write-offs as approved.
• Generate and distribute monthly customer statements.
• Support month-end close activities, including AR subledger reconciliations and reporting.
• Maintain accurate customer records including credit limits, billing addresses, and payment terms.
• Assist with month-end reconciliations of AR accounts.
• Ad-hoc reporting requests as needed.
• Assist with audits and provide documentation as requested.
• Identify process improvement opportunities to increase efficiency and accuracy in the AR function.

Qualifications

• 2+ years of experience in a client-facing Accounts Receivable, billing, or accounting role.
• Bachelor’s degree in accounting, finance, or related field preferred.
• Experience working with U.S. clients in different industries is highly valued.
• Proficiency in Microsoft Office Suite (particularly Excel, Word, and Outlook).
• Experience with NetSuite, QuickBooks, Bill.com or similar financial systems preferred.
• Knowledge of accounting principles and AR processes.
• Strong organizational and time management skills.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in financial data entry.
• Ability to manage multiple tasks simultaneously and work well under pressure.
• Ability to work under pressure and adhere to tight schedules.
• Capable of working independently and as a team member with general supervision.
• Commitment to accuracy and quality.
• Commitment to maintaining confidential information.

"We know that difficult problems attract some of the brightest and most courageous people in the world."