Own client relationships, account P&L, revenue growth, retention, campaign performance, and strategic account planning. Lead cross-functional campaign execution with Sales, Operations, Ad Operations, Product, and Finance teams. Manage escalations, analyze performance data, prepare business reviews, and identify optimization opportunities. Lead, mentor, and develop Account Managers and Executives while supporting hiring and capability development.
Client Relationship Management
Build and nurture strong, long-term relationships with key clients and stakeholders.
Serve as the primary point of contact, ensuring exceptional client experience and satisfaction.
Understand client objectives and align business strategies to achieve desired outcomes.
Account Ownership & Revenue Growth
Own the complete P&L and revenue performance of assigned accounts.
Identify opportunities for cross-selling, upselling, and account expansion.
Develop strategic account plans to maximize client retention and revenue growth.
Monitor account performance and ensure achievement of business targets.
Campaign & Business Management
Collaborate with internal teams including Sales, Operations, Ad Operations, Product, and Finance to
ensure seamless campaign execution.
Track campaign performance, delivery, profitability, and optimization opportunities.
Resolve client escalations proactively while maintaining service excellence.
Team Leadership
Lead, mentor, and develop a team of Account Managers/Executives.
Drive accountability, collaboration, and performance within the team.
Support hiring, coaching, and capability development initiatives.
Data & Performance Analysis
Analyze campaign and account performance using data and insights.
Prepare business reviews, performance reports, and strategic recommendations.
Use analytics to identify trends, optimize performance, and improve client ROI.
Requirements
Bachelor's or Master's degree in Business, Marketing, or a related field.
3–8 years of experience in Account Management within a Digital Advertising, Media Agency, AdTech, or
MarTech environment.
Strong understanding of digital marketing, performance advertising, and media planning.
Proven experience in managing large client portfolios and achieving revenue targets.
Benefits
Opportunity to shape the people strategy of a fast-growing AdTech and consumer growth company.
Work closely with founders and senior leadership on strategic business initiatives.
Build and scale high-performing teams in a dynamic, innovation-driven environment.
Lead transformational HR initiatives with a significant organizational impact.
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What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
