Own commercial growth, retention, and expansion across assigned B2B technology-services accounts. Build executive and stakeholder relationships, identify cross-sell and upsell opportunities, conduct consultative discovery, manage proposals and negotiations, maintain accurate forecasts and CRM records, monitor customer satisfaction, address delivery risks, and coordinate internal teams to convert successful delivery into recurring revenue and long-term partnerships.
About Beyond Key:
We are a Microsoft Solution Partner and a Great Place to Work-certified company. "Happy Team Members, Happy Clients" is a principle we hold dear. We are an international IT consulting and software services firm committed to providing. Cutting-edge services and products that satisfy our clients' global needs. Our company was established in 2005, and since then we've expanded our team by including more than 350+ Talented skilled software professionals. Our clients come from the United States, Canada, Europe, Australia, the Middle East, and India, and we create and design IT solutions for them. If you need any more details, you can get them at https://www.beyondkey.com/
Role Overview:
This is not a coordination-only account role. The Account Manager is expected to understand the client business, uncover new value, mobilize the right Beyond Key capabilities, and convert trusted relationships into sustainable commercial growth. Being the commercial owner of the relationship, you will work closely with delivery, presales, practice leaders and senior management while remaining accountable for the commercial health of your assigned accounts. You will turn successful delivery into enduring client growth and building a clear view of each client's priorities, technology landscape, stakeholders and business pressures. You will also be creating account plans that translate that insight into relevant conversations, qualified opportunities and long-term partnerships.
Key Responsibilities:
- Account Growth: Own retention and expansion across assigned accounts. Build whitespace plans and proactively identify cross-sell, upsell, managed services and recurring-revenue opportunities.
- Strategic Relationships: Develop multi-threaded relationships across business, IT, operations and executive stakeholders. Reduce dependency on a single project sponsor.
- Opportunity Discovery: Use consultative discovery to uncover business problems, priorities, impact and urgency - then connect them to relevant Beyond Key capabilities.
- Commercial Ownership: Drive opportunities from qualification through proposal, negotiation and closure, with disciplined CRM hygiene, next steps and forecast accuracy.
- Customer Success: Stay close to delivery health and customer sentiment. Surface risk early, coordinate recovery when needed, and create the conditions for repeat business.
- Internal Orchestration: Bring together presales, delivery, practices, finance and leadership around the account strategy and the next best commercial action.
What success looks like:
- The role is judged on commercial outcomes and quality of account ownership - not activity for activity's sake.
- Revenue: Growth against agreed account targets
- Retention: Repeat business and renewal strength
- Pipeline: Qualified expansion opportunities
- Reach: Depth of stakeholder relationships
- Forecast: Accuracy, hygiene and commercial discipline
Must Have Skills:
- 5–8+ years in account management, client partnering, customer success, IT services sales, consulting sales or enterprise technology sales.
- A track record of growing B2B customer relationships and turning delivery credibility into new commercial opportunities.
- Strong discovery and consultative-selling skills - you can diagnose before you prescribe.
- Commercial fluency across pricing, proposals, contracts, revenue, margins and pipeline management.
- Executive communication skills, with the ability to engage both business and technical stakeholders.
- Strong CRM discipline and the ability to manage multiple accounts and opportunities without losing momentum.
Good To Have:
- You have sold technology consulting, professional services, managed services, SaaS or digital transformation programs.
- You understand Microsoft Dynamics 365, Power Platform, Microsoft 365, Power BI/Fabric, Azure, AI/GenAI, Data & Analytics or custom engineering.
- You have experience working with North American customers and distributed onshore/offshore delivery teams.
- You build relationships beyond the immediate project sponsor and naturally look for organizational whitespace.
- You are comfortable challenging customers constructively, bringing ideas and creating reasons for the next conversation.
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