The Account and Sourcing Coordinator supports client relations and administrative tasks in the travel industry, facilitating communication and managing data for Account Managers.
Summary/Objective
The Account and Sourcing Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners. The position is intended to be a path to the Account Manager role.
Essential Functions
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
This position may require travel from time to time within the APAC region.
Preferred Education and Experience
Bi-lingual is a plus
The Account and Sourcing Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners. The position is intended to be a path to the Account Manager role.
Essential Functions
- Learn the client’s business and support the Account Manager/Directors (s) in meeting deliverables.
- Support and help prepare client communications, ranging from weekly WIP meetings.
- Become knowledgeable with API technology platforms for the Account Management department.
- Assist the Account Manager/Directors (s) with day-to-day items.
- Maintain spreadsheets and update databases with information.
- Other job duties may be assigned when needed, based on the client’s or API’s needs.
- Salesforce – Enter contracts, audits
- Salesforce – task force/projects/audits not airline specific
- Schedule acknowledgements
- Over max caps
- Relocations
- Minutes at Account Management meetings
- New hotel and GT training/ACES training
- E-invoice training
- Respond to all MCC Complaints within SLA timelines
- CrewCare reporting (SLA Management)
- MCC Implementation – collecting RFI’s and audits
- Accounts Receivable & Airline Payment Assistance
- Internal audits
- ACES, CrewCare, SalesForce, HotelExpress
- Special projects
- Undertake COA analysis
- Support Ground Transportation Management
- Out of office contact for account managers
- Set up Site inspections for our clients
- Problem Solving
- Building Relationships
- Strategic Thinking
- Results Driven
- Customer Focus
- Technical Capability
- Communication Proficiency
- Minimum High School Diploma
- At least 1 year of travel industry experience, working closely with airlines and/or hotels, is a must
- Strong computer skills, with an emphasis on Microsoft Office products, especially Excel
- Exceptional verbal and written communication skills
- Customer service and client relationship skills
- Flexible to work afterhours based on business demand
- Attention to detail and the ability to produce high-quality work are a must.
- Ability to understand and work with diverse cultures here and abroad.
- Organised self-starter who can effectively manage workload in a fast-paced atmosphere and be able to accomplish goals.
- Able to multitask and work well under strict deadlines in a fast-paced environment
- Ability to positively present API in customer-facing situations.
- Ability to work with and understand diverse cultures here and abroad.
- An organised self-starter who can work proactively and independently.
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
This position may require travel from time to time within the APAC region.
Preferred Education and Experience
Bi-lingual is a plus
Top Skills
Api Technology Platforms
MS Office
Salesforce
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