Monitor applications, handle customer communications, manage user access, and triage incidents while adhering to SLAs. Collaborate with stakeholders for incident resolution.
Join our Team
About this opportunity
At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee powerful software with premium quality. At the Noida site we have our one of the global NOC center.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
Are you our new colleague in MFS Operations? We need one more driving person who is passionate at achieving results by teamwork in our rapidly growing business.
The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations.
You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.
Responsibilities :
Willingness to work in 24X7 Rotational Shift Working
Business Hours -
Skillsets:
Qualifications:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 782174
About this opportunity
At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer to peer transfers, payments, disbursements, loans, savings etc. We use the latest and greatest tech and techniques to guarantee powerful software with premium quality. At the Noida site we have our one of the global NOC center.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
Are you our new colleague in MFS Operations? We need one more driving person who is passionate at achieving results by teamwork in our rapidly growing business.
The profile we are looking for is a customer minded colleague, with a strong background in solution delivery, support, and operations.
You will work in all phases of the life cycle including patching, upgrade, troubleshooting, and maintenance.
Responsibilities :
- End-to-end applications monitoring.
- Triaging of alarms from monitoring tools
- Monitoring performance graphs and dashboards
- Handling customer calls and emails
- User access management in application nodes and GUIs
- Creation of trouble tickets if any deviation is observed while monitoring of alarms and assigning them to the concerned teams for restoration of faults
- Creation of emergency change request during major or critical incidents if required
- Creation of problem tickets whenever required post restoration of critical and major incidents.
- Collaborate with all stakeholders for any critical and major incidents to expedite the restoration of incidents
- All activities like creation of tickets, acknowledging the customer emails etc. are to be adhered with the SLA
Willingness to work in 24X7 Rotational Shift Working
Business Hours -
- Shift A è 7:00 AM IST to 4:00 PM IST
- Shift B è 02:30 PM IST to 10:30 PM IST
- Shift C è 10:00 PM IST to 07:00 AM IST
Skillsets:
- Basic Linux & DevOps(Kubernetes) knowledge, log reading, and API understanding
- Exposure to application monitoring & ticket handling.
- Good communication skills both written and verbal.
- Knowledge of monitoring & ticketing tools like ITSM OneFM, Grafana, ELK, CloudWatch
- Basic knowledge of database SQL queries and IP networking.
- Knowledge of Wallet or financial platform
- Familiarity with Incident, Request, and Change workflows
- To be a fast learner, team player, actively share knowledge and willing to learn new skills. Able to deliver on time with high quality.
Qualifications:
- 1-2 years' experience in IT or Telecom Industries
- Degree within Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
- ITIL Foundation Certificate preferred
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 782174
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