Jobs at Valocity

Lead customer onboarding, training, support, platform adoption, and customer governance for lenders and valuers in India. Manage valuer relationships, resolve customer issues, monitor KPIs and SLAs, improve support processes, test product releases, and provide feedback to product and marketing teams. Support business development, industry engagement, and operational efficiency initiatives while helping drive customer satisfaction, retention, and account growth.

Lead customer onboarding, implementation, training, product support, and platform adoption for lenders and valuers across India. Manage customer relationships, governance reporting, SLAs, satisfaction, issue resolution, and support processes. Oversee valuer engagement, screening, and relationship management while providing product feedback and supporting marketing and business development. Use data and analytics to improve efficiency, monitor performance, and deliver business outcomes.

Design and deliver scalable solutions and API integrations for Indian banking customers. Lead technical discovery, architecture documentation, API contracts, data mappings, security design, and non-functional requirements. Work directly with bank technology, security, network, and vendor teams through testing, troubleshooting, go-live, and support. Partner with Product and Engineering to define buildable requirements, establish reusable integration standards, and ensure compliance with banking security and regulatory expectations.

Lead B2B business development and partnerships across India, building executive relationships, generating pipeline, negotiating deals, and coordinating cross-functional teams to deliver AI-enabled property decisioning solutions.

The Product Manager will drive Valocity's product development in India by collaborating with stakeholders and translating customer needs into actionable product features. Responsibilities include managing product strategies, documenting requirements, delivering on time, and exploring AI opportunities.