Jobs at Shipbob

Execute end-to-end HR operations for ShipBob India including HRIS administration, compliance, benefits, onboarding/offboarding, employee relations, performance support, reporting, and AI-assisted process improvements. Serve as first-line contact for employees and managers, ensure audit readiness, run People reports, and support engagement and training initiatives.

Manage a remote Merchant Operations team to meet SLAs and KPIs across inbound/outbound/B2B/VAS/fulfillment. Drive data‑driven improvements, maintain Power BI reporting accuracy, manage attendance and performance, produce leadership communications, own backlog and operational cadence, create SOPs and training, and collaborate cross‑functionally to resolve merchant escalations.

Embedded within the People team to map and automate HR workflows end-to-end. Build AI-assisted, production-grade automations and REST integrations (ADP, Greenhouse, Lattice). Harden comp planning controls, create a governed analytics layer, implement logging/monitoring and RBAC for PII/HIPAA, document handoffs, and work with Data and Legal to ensure compliance.

Lead and scale ShipBob's Merchant Operations (Control Tower) in India, driving merchant experience improvements, OKRs, staffing, budgeting, governance, metrics, and cross-functional initiatives. Build and coach teams, implement continuous improvement, and represent merchant voice to internal partners to increase CSAT/NPS and operational efficiency.