The Senior Software Triage Engineer will diagnose complex technical issues, collaborate with teams on resolutions, and improve system reliability in a SaaS environment.

The role involves developing and deploying ServiceNow CSM features using AI technologies, collaborating across teams to enhance customer workflows, and managing integrations and user experience in a high-energy environment.

The QA engineer will develop and execute testing plans for NetSuite and SFDC, collaborate with stakeholders, and support release management activities.