Jobs at Mitratech

Lead technical direction for data platform capabilities: design and maintain data pipelines, reporting models, and data governance to support trusted metrics and AI/LLM agentic workflows. Drive architectural improvements, mentor engineers, collaborate on roadmaps, and represent technical capabilities externally.

Lead end-to-end design of complex enterprise SaaS features, using AI-native tools to drive discovery, interaction design, prototyping, and design-system contributions. Collaborate with product and engineering, mentor designers, advocate for users, and deliver implementation-ready outputs that influence product strategy.

First-line support for customers via phone, chat, email, and web portal. Troubleshoot, research, and resolve issues within SLA, document interactions, and meet monthly customer satisfaction goals.