Drive business development for Mastercard Services in the retail and commerce sector. Manage the full sales cycle, assess client needs, develop proposals and presentations, lead pitches, close contracts, and expand follow-on opportunities. Build trusted relationships with senior executives, coordinate with account and delivery teams, oversee project execution, and report sales and revenue progress to leadership.

Analyze payments, transaction, customer, and operational data to produce reliable datasets, dashboards, reports, and business insights. Responsibilities include data cleansing, validation, governance, SQL and Python analysis, Databricks and Spark processing, reporting automation, visualization, quality checks, and stakeholder collaboration. The role identifies trends, anomalies, risks, and growth opportunities while documenting analytical processes and supporting data-driven decisions.

Monitors business and operational KPIs across production environments, investigates alerts and incidents, performs root cause analysis, and analyzes data using SQL, Snowflake, Tableau, Splunk, and Excel. Develops dashboards, reports, alerts, and performance scorecards; communicates issues, supports incident management, and recommends automation and process improvements. Requires rotational 24x7 shift coverage, including weekends, holidays, and on-call support.