Jobs at Fortive

The Manager, Accounts oversees accounting integrity through leadership, ensuring compliance with GAAP and tax regulations, and driving process automation.

Supports enterprise infrastructure, cloud, identity, endpoint, and workplace technology environments. Responsibilities include systems administration, troubleshooting, patching, upgrades, deployments, documentation, architecture reviews, infrastructure modernization, vulnerability remediation, system hardening, identity security, endpoint management, and security control validation. Collaborates with security teams, shared services, vendors, and business stakeholders to improve reliability, operational maturity, and cybersecurity posture.

Supports enterprise cybersecurity operations, security engineering, incident investigations, security control deployment, compliance initiatives, monitoring, and risk reduction. The role assists with endpoint, identity, email, cloud, and application security, analyzes logs and forensic artifacts, supports tabletop exercises, and collaborates with infrastructure, service desk, cloud, engineering, and Fortive teams.

Provides application and technical support through help desk, phone, email, and chat channels. Troubleshoots software, hardware, and system issues; trains users on ServiceChannel; documents resolutions; escalates complex problems to development or engineering teams; and maintains customer satisfaction and knowledge-base content.

Develop and administer ServiceNow solutions focused on ITOM, CMDB/CSDM, Application Mapping, Discovery, integrations, and Vulnerability Management. Ensure configuration data quality, governance, security, performance, and platform upgradability. Partner with stakeholders and architects, develop and test workflows, provide Tier 3 support, document solutions, and transition capabilities to operations. The role also involves Agile delivery, process improvement, mentoring, technical communication, and occasional international travel.

Administer APAC total rewards programs covering compensation, benefits, recognition, payroll inputs, and leave of absence processes. Maintain accurate employee data, resolve discrepancies across HRIS and downstream systems, support employees and HR teams, coordinate with vendors, ensure regulatory compliance, and improve workflows through standardization and automation.

Triage, investigate, and resolve customer technical support tickets for ServiceChannel products (APIs, EasyPay, FSM, Data Direct). Communicate with customers, perform root cause analysis, escalate defects to Engineering/Product, maintain documentation and SLAs, and identify trends to reduce recurring incidents.

Administer and optimize Zendesk and related integrations; manage workforce planning, forecasting, scheduling and intraday operations; build dashboards and reports; monitor contact centre KPIs; provide analysis and staffing recommendations to improve service levels and customer outcomes.

Design, configure, and enhance ServiceNow HRSD features (Employee Service Center, Case/Knowledge, Onboarding, Virtual Agent). Perform platform administration, develop scripts and UI components, assist integrations and troubleshooting, document work, and collaborate with HR and technical partners.