Jobs at Dscout

Advise clients on using the Dscout platform to design, recruit, field, and analyze UX and consumer research projects. Train users, recommend research methodologies, support participants, create educational materials, assist with billing and administration, manage multiple stakeholders, and communicate client feedback internally to improve the product and user experience.

Manage and mentor Research Advisors while supporting customer UX research projects across planning, recruiting, fielding, analysis, and engagement. Own team utilization and CSAT metrics, improve delivery processes, develop enablement and AI-driven resources, participate in hiring and onboarding, and collaborate with directors to shape customer service operations and team growth.

Build and own full-stack product features from ambiguous problems through deployment. Partner with Product and Design, make UX decisions, integrate LLM and agent capabilities into trustworthy product experiences, talk with users, instrument releases, and iterate based on usage. The role requires strong product judgment, user empathy, independent execution, and comfort using AI coding tools while collaborating with AI engineers on model behavior.