Jobs at ConnectWise

Provide technical support to ConnectWise partners via email, phone, chat, cases, and remote sessions. Troubleshoot, document, escalate complex issues, mentor junior team members, contribute knowledge-base articles, and communicate product updates to partners.

The Principal Software Engineer I develops high-quality software, collaborates with teams, and maintains coding standards while coaching others and ensuring timely deliverables.

Provide technical support to ConnectWise partners via email/phone/chat/cases and remote sessions. Troubleshoot, document, escalate complex issues, maintain knowledge base, coach junior staff, and communicate product updates to improve partner experience.

The Technical Support Engineer provides technical support by evaluating user needs, troubleshooting issues, and collaborating with teams to enhance system performance for partners.

Designs, builds, and optimizes machine learning models and infrastructure, develops production-grade ML services and data pipelines, conducts research and evaluation, implements LLM fine-tuning and RAG solutions, and partners cross-functionally to translate business requirements into deployable ML deliverables.