Jobs at A.P. Moller - Maersk

Leads regional LCL and CRM product strategy, growth execution, P&L ownership, pricing, sales pipeline, service quality, operational excellence, digitalization, and product team development across the IMEA and IBS region. Translates global strategy into regional business plans, improves product competitiveness, controls costs, drives go-to-market execution, and ensures profitable, sustainable growth.

Execute and review indirect tax returns, workpapers, reconciliations, payments, and compliance reporting for India-based entities. Manage tax data, filing evidence, workflow timelines, aging balances, audits, and stakeholder information requests. Support process improvements, controls, finance transformation, tax projects, and research into international indirect tax law while ensuring accurate, timely, and audit-ready delivery.

Supports day-to-day customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, and disputes. Handles customer queries, maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and follows established processes to ensure accurate, compliant, and timely service delivery. The role also contributes to process improvements and administrative, technical, and operational activities.

Supports day-to-day customer experience operations, including customer channel and case management, onboarding, relationship management, contract and dispute support, recordkeeping, and issue resolution. The role follows established processes, maintains accurate customer information, coordinates with internal stakeholders, escalates complex matters, and contributes to process improvements while delivering timely, compliant, and accurate service.

Supports ocean customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, disputes, and query resolution. Maintains accurate records, follows standardized procedures, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and contributes to process improvements while ensuring quality, compliance, and timely service delivery.

Supports day-to-day customer experience operations, including channel and case management, onboarding, relationship management, contracts, disputes, and customer inquiries. Maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, follows standardized processes, and contributes to process improvements while ensuring service quality, compliance, and timely delivery.

Own customer disputes from intake through resolution, maintaining proactive communication and resolving issues within 24 hours. Apply analytical and problem-solving skills to eliminate repeat disputes, meet handling-rate targets, follow SOPs and compliance requirements, document outcomes accurately, and collaborate with global stakeholders across cultural and geographic contexts to deliver positive customer experiences.

Provides post-onboarding customer support within Maersk’s 4PL environment, including customer channel management, case management, onboarding and relationship management, contract and dispute management, and related administrative or operational tasks. The role follows standardized procedures, resolves routine issues independently within defined guidelines, and escalates non-routine problems when needed.

Leads deployment and governance of operational excellence strategies, tools, and performance management routines. Coaches leaders and frontline teams in Lean, structured problem solving, standard work, and continuous improvement. Program manages improvement initiatives, tracks benefits, addresses capability gaps, and partners with stakeholders to embed accountability and data-driven decision-making across logistics and supply chain operations.

Manage end-to-end supply chain dispute resolution by investigating shipment and transaction histories, analyzing revenue and cost discrepancies, reconciling records, processing SAP amendments, and coordinating with customers and internal teams. Determine dispute outcomes, manage purchase order and financial adjustments, document root causes, implement corrective actions, monitor KPIs, and ensure compliance with controls, SOPs, and quality standards.

Manages end-to-end supply chain dispute resolution by investigating shipment and transaction histories, analyzing revenue and cost discrepancies, evaluating claims, coordinating with customers and internal stakeholders, processing system and purchase order amendments, performing reconciliations, and implementing corrective actions. Maintains accurate documentation, follows controls and SOPs, monitors KPIs, and owns disputes through timely closure.

Support regional Supply Chain Development to identify and quantify logistics opportunities, develop data-driven value propositions and presentations using analytics and modeling tools, engage customers and sales teams, produce reports and visualizations, and drive innovation and capability-building within SCD.

Leads Maersk’s regional claims department across cargo, freight, trucking, customs, warehousing, and air transport. Establishes claims protocols, settlement authorities, exposure levels, databases, performance metrics, and audit processes. Manages escalations, stakeholder relationships, legal counsel interactions, and claims reduction initiatives. Advises leadership on claims trends, liability, litigation impacts, and operational best practices while supervising two senior associates.

Manages post-booking logistics operations across the shipment lifecycle, including bookings, shipment files, documentation, invoices, system updates, and exception handling. Coordinates with Customer Service, Operations, and Finance teams to resolve customer queries, support escalations, maintain accurate data, and ensure smooth supply chain execution.

Manage potential sales of products and services against forecasted quotas, support sales strategy and processes, and identify and negotiate business development opportunities. The role involves administrative and operational support, independent judgment within defined guidelines, customer and partner engagement, and escalation of complex issues. Strong oral and written communication skills are required.

Provides administrative and operational support within a facilities management environment. The role handles tasks of limited scope and complexity, follows standardized procedures, exercises judgment within established guidelines, and escalates non-routine issues. Limited prior job or business knowledge is required, with skills developed through job-related training and on-the-job experience.

Designs and deploys AI, Generative AI, intelligent automation, and process intelligence solutions to automate business processes and improve operational efficiency. Identifies automation opportunities, integrates AI with enterprise systems, analyzes processes using process mining, and delivers scalable, secure solutions. Collaborates across functions to translate business needs into measurable outcomes, while potentially leading workstreams, mentoring colleagues, shaping automation roadmaps, and supporting organizational AI transformation.

Administer, architect, integrate, and optimize ARIS environments supporting enterprise process management and governance. Develop scripts, reports, macros, APIs, integrations, and automated quality controls. Manage repositories, standards, upgrades, performance, security, and system configurations across environments. Advise stakeholders, troubleshoot complex technical issues, mentor junior resources, document best practices, and drive continuous improvement through process mining, workflow automation, and digital transformation initiatives.

Owns P&L accuracy and financial health across entities, countries, jobs, and shipments. The role validates accruals, oversees revenue and cost controls, manages financial risks, supports compliance and audit resolution, identifies process gaps, and partners with operations and customer experience teams to prevent leakage. It analyzes underperforming businesses, provides turnaround recommendations, and drives improvements in costing, revenue assurance, financial transparency, and operational processes.

Manage end-to-end customer supply chain operations for assigned accounts, serving as the primary contact for service matters, shipment coordination, escalations, performance reporting, billing accuracy, compliance, and process improvement. Coordinate with internal teams, warehouses, carriers, customs brokers, vendors, and customers across ocean, air, road, and warehousing operations. Monitor delivery, cost, service, and customer satisfaction KPIs while supporting digital adoption and continuous improvement.