Jobs at A.P. Moller - Maersk

Owns catalogue master data, taxonomy, supplier onboarding, data governance, and system connectivity across source-to-pay processes. Identifies and delivers automation, AI, and agentic AI opportunities by translating business needs into requirements, solutions, tests, and implementation plans. Establishes value cases, baselines, KPIs, adoption measures, and benefit tracking while coordinating stakeholders across procurement, supply chain, suppliers, platform, and technology teams.

Own customer disputes end-to-end, communicate with global customers and stakeholders, resolve issues quickly, and deliver positive customer outcomes. The role requires empathetic communication, analytical problem-solving, process and compliance adherence, accurate documentation, and accountability for meeting resolution and first-time handling targets.

Leads strategic work placement and migration across global shared services locations. Manages large-scale transition projects, location optimization, stakeholder alignment, compliance, resource planning, impact analysis, and service delivery improvements. The role oversees offshoring, centralization, automation, and digitalization initiatives while ensuring timely execution, consistent work placement decisions, and effective communication with senior stakeholders.

Lead OPEX capability building across Global Service Centres by embedding Lean and Six Sigma practices, A3 problem solving, visual management, Kaizen and VSM. Design and deliver training, coach CI practitioners, build internal faculty, strengthen daily management and governance, and link capability deployment to real business KPI gaps and enterprise priorities to sustain end-to-end value stream improvements.

Builds and maintains customer relationships after onboarding by managing customer channels, cases, documentation, contracts, disputes, system updates, operational finance, and exception communications. Supports customer service teams with query resolution and issue handling while delivering responsive, detail-oriented service. The role requires strong customer and business understanding, organization, communication skills, English fluency, and the ability to work independently within defined guidelines.

Provides post-onboarding customer support for ocean logistics accounts, including customer channel management, case management, onboarding and relationship management, contract administration, and dispute resolution. The role requires fluent German at B2 level, strong written and verbal communication, MS Office proficiency, and availability for European shifts.

Manage indirect tax compliance across India-region entities, including preparing returns, reconciliations, tax payments, audit support, reporting, data quality, and process controls. The role supports process improvement, finance transformation, tax research, workflow monitoring, and stakeholder coordination with finance teams, service providers, auditors, and tax authorities. Responsibilities also include investigating tax account balances, maintaining filing evidence, and ensuring accurate, timely compliance delivery.

Manages qualified multi-product sales opportunities from identification through closure. Coordinates sales, product, operations, finance, legal, procurement, and customer stakeholders; develops win strategies, proposals, and solution plans; maintains CRM accuracy; monitors pipelines, forecasts, risks, and dependencies; supports customer presentations and commercial discussions; and reports on opportunity metrics, conversion, and win/loss performance.

Leads a 5–10-person legal team supporting high-volume review and negotiation of international transportation and logistics customer contracts. Provides guidance on complex agreements, develops team capability, ensures contracting quality and policy adherence, improves workflows and playbooks, and uses AI and operational data to increase efficiency. Partners with commercial, product, and legal stakeholders across multiple jurisdictions while balancing legal risk and business needs.

Manage major and shipment incidents involving chartered vessels, assessing operational, cargo, liability, insurance, and legal exposures. Coordinate investigations, surveys, evidence preservation, stakeholder communications, external counsel, and claims strategies. Handle charterer’s liability to hull claims, negotiate with vessel owners, terminals, stevedores, and vendors, support loss mitigation and recovery, interpret charter parties, and liaise with P&I clubs. The role requires maritime casualty, cargo claims, litigation, shipping operations, and international trade law expertise.

Handles high-volume customer inquiries through phone, email, and other channels; provides accurate information about logistics services, resolves complaints, records interactions, and coordinates with internal teams. The role also supports upselling, process improvement, quality standards, service-level agreements, and performance targets while maintaining strong product and process knowledge.

Leads global business and tradelane development by executing product growth plans, pricing and go-to-market strategies, strategic RFQs, sales pipeline monitoring, and commercial enablement. Partners with product, sales, finance, marketing, and regional stakeholders to achieve revenue and volume targets, improve profitability, support tenders, maintain sales materials, and drive Power Trade Lane growth.

Manages sales responsibility and performance for a small customer portfolio. Develops sales strategies, manages customer relationships, identifies and negotiates business development opportunities, and works toward revenue targets and quotas. The role requires independent judgment within defined guidelines, effective communication, and collaboration across a global logistics organization.

Support regional Supply Chain Development to identify and quantify logistics opportunities, develop data-driven value propositions and presentations using analytics and modeling tools, engage customers and sales teams, produce reports and visualizations, and drive innovation and capability-building within SCD.

Provides post-onboarding customer experience support for Maersk customers, including customer channel management, case management, onboarding, relationship management, contract administration, and dispute resolution. Performs administrative and operational tasks independently within established guidelines, escalating complex issues when needed. Requires strong communication skills, German proficiency at B2 level, MS Office knowledge, and availability for European shifts.

Supports customer experience and administrative operations, including customer channel management, case handling, onboarding, relationship management, contracts, and disputes. Resolves routine customer issues, maintains accurate records, coordinates with internal stakeholders, follows standardized procedures, and escalates non-routine matters. The role also contributes to process improvements while ensuring accuracy, quality, compliance, and timely service delivery during an overnight shift.

Supports day-to-day customer experience operations, including channel and case management, onboarding, relationship management, contracts, disputes, and customer inquiries. Maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, follows established procedures, and contributes to process improvements while ensuring quality, compliance, and timely service delivery.

Leads Maersk’s regional claims department, overseeing cargo, freight, trucking, storage, customs, warehousing, and air transport claims. Establishes claims protocols, settlement authorities, exposure levels, databases, performance metrics, audits, and reduction initiatives. Manages escalations, legal counsel relationships, stakeholder communications, and operational best practices while advising leadership on claims trends and business impacts.

Resolves customer disputes related to invoiced shipments by investigating upstream processes, reviewing shipment history, deciding whether to accept, clarify, or reject claims, processing amendments, and communicating outcomes. The role requires accurate documentation, root-cause analysis, timely closure, strong customer focus, stakeholder coordination, analytical skills, and adherence to procedures and service targets.

Resolves customer disputes regarding invoiced ocean shipments by investigating upstream processes, reviewing shipment histories, deciding whether to accept, clarify, or reject cases, processing approved amendments, and communicating outcomes. The role identifies root causes, coordinates with stakeholders, maintains accurate documentation, and drives timely resolution within 24 hours while improving customer experience and preventing repeat disputes.