Jobs at A.P. Moller - Maersk

Manage logistics networks, shipment frequency, vessel spare deliveries, third-party logistics providers, customs agents, procurement alignment, fleet performance, vendor payments, stakeholder coordination, budgets, compliance, and supply chain improvement initiatives. The role requires strong supply chain knowledge, strategic thinking, communication, stakeholder management, customer focus, and the ability to manage multiple priorities in an international maritime environment.

Processes accounting transactions for cold chain logistics, including invoicing, billing, accounts payable and receivable, cost allocation, and payment cycles. Validates charges against contracts and tariffs, monitors actual versus budgeted costs, maintains audit-ready financial records, prepares operational and financial reports, resolves billing discrepancies with cross-functional teams, and supports compliance, process improvement, automation, and workflow standardization.

Creates and manages pricing quotes for out-of-gauge and complex-dimension cargo shipments. Coordinates with terminals, sales teams, and customers to accelerate quote turnaround, manage booking amendments, maintain quality and turnaround-time standards, and improve customer experience. Identifies process improvements and auto-quoting opportunities, develops solutions, and provides analysis to support operational decisions.

Resolve customer disputes related to invoiced shipments by reviewing upstream processes, analyzing shipment history, determining appropriate outcomes, processing accepted amendments in core systems, communicating with customers, and documenting root causes. The role requires strong customer focus, analytical problem-solving, stakeholder management, communication, process adherence, attention to detail, and ownership through resolution.

Manage end-to-end ocean dispute resolution, investigating cases, validating information, coordinating with customers and internal stakeholders, identifying root causes, and driving corrective actions. Monitor turnaround times and resolution metrics, maintain accurate documentation, ensure process and service-level compliance, and support dispute-platform rollouts and continuous improvement initiatives. The role focuses on reducing financial exposure, improving dispute-to-collection performance, and delivering timely, customer-focused resolutions.

Manage end-to-end ocean dispute resolution, investigating cases, validating information, coordinating with customers and internal stakeholders, identifying root causes, and implementing corrective actions. Monitor turnaround times, resolution ratios, and financial exposure while maintaining accurate documentation and compliance with service-level requirements. Support process improvements, dispute-platform rollouts, workflow enhancements, and performance reporting while ensuring cases are resolved accurately and within agreed timelines.

Handle high-volume customer communications regarding ocean shipping services, provide accurate service and pricing information, resolve complaints, coordinate with internal teams, document interactions, and identify upselling opportunities. Maintain knowledge of Maersk offerings, follow call quality and SLA standards, suggest process improvements, and meet customer satisfaction, service, and sales performance targets.

Supervise health, safety, security, and environmental compliance at a logistics site. Implement risk controls and global HSSE requirements, conduct audits and incident investigations, manage corrective actions, maintain compliance records, assess security risks, and advise management on legislation and site security needs. The role also supports continuous safety-culture improvement and requires substantial warehouse or 3PL HSSE experience.

Provides routine administrative and operational support within facilities management. Performs clearly defined tasks under close supervision, follows established procedures, and supports day-to-day operations with limited scope and responsibility. The role requires little or no prior functional experience and limited independent judgment.

Drive site HSE programs, enforce safe working practices, maintain policies and inspection systems, prepare emergency response plans, conduct audits and safety inspections, deliver employee training, track HSE statistics, investigate incidents, promote hazard and near-miss reporting, lead toolbox talks, and ensure safe packing and material-handling practices.

Provides executive and general administrative support, including secretarial assistance, office administration, clerical tasks, reception, filing, and potentially event planning or facilities support. Works independently within established procedures, applies practical administrative knowledge, prioritizes tasks, and may coordinate or oversee lower-level staff. The role requires related work experience or practical knowledge gained through advanced education.

Supports site and facilities operations through administrative, technical, and operational tasks. Works within established procedures, applies standardized methods, resolves routine issues independently, and escalates non-routine matters. The role requires limited prior job or business knowledge and is performed under supervision within defined guidelines.

Resolve customer disputes involving invoiced shipments by investigating upstream processes, reviewing shipment histories, making acceptance or rejection decisions, processing amendments in core systems, communicating outcomes, and documenting root causes. The role requires strong communication, customer focus, analytical problem-solving, stakeholder management, process adherence, attention to detail, and timely case closure.

Resolve Ocean freight invoice disputes accurately and within service levels, investigate root causes, coordinate with customers and stakeholders, collect rejected-dispute payments, monitor performance metrics, and support process improvements. The role requires customer-centric communication, financial accuracy, stakeholder management, ocean shipping knowledge, and familiarity with ERP or CRM systems.

Resolves Ocean freight invoice disputes, investigates root causes, drives corrective actions, supports collections on rejected disputes, monitors resolution performance, and improves dispute-management processes. The role requires collaboration with customers and internal stakeholders, accurate financial case handling, SLA adherence, reporting, and strong customer communication.

Lead OPEX capability building across Global Service Centres by embedding Lean and Six Sigma practices, A3 problem solving, visual management, Kaizen and VSM. Design and deliver training, coach CI practitioners, build internal faculty, strengthen daily management and governance, and link capability deployment to real business KPI gaps and enterprise priorities to sustain end-to-end value stream improvements.

Manages end-to-end shipment processes and customer experiences for small and midsized essential-services customers. Owns customer issues, coordinates with internal stakeholders to resolve them promptly, and ensures compliance with company procedures throughout the logistics process. The role supports global operations and requires collaboration across teams in an international environment.

Handle high-volume customer calls, emails, and inquiries about Maersk services. Provide accurate information, resolve complaints, coordinate with sales and logistics teams, record interactions in a cloud telephony system, and maintain service knowledge. Identify upselling opportunities, suggest process improvements, follow quality and SLA standards, and meet customer satisfaction, call-handling, and sales targets.

Execute and review indirect tax returns, workpapers, reconciliations, payments, and compliance reporting for India-based entities. Manage tax data, filing evidence, workflow timelines, aging balances, audits, and stakeholder information requests. Support process improvements, controls, finance transformation, tax projects, and research into international indirect tax law while ensuring accurate, timely, and audit-ready delivery.

Supports day-to-day customer experience operations, including customer channels, case management, onboarding, relationship management, contracts, and disputes. Handles customer queries, maintains accurate records, resolves routine issues, escalates complex matters, coordinates with internal stakeholders, and follows established processes to ensure accurate, compliant, and timely service delivery. The role also contributes to process improvements and administrative, technical, and operational activities.