Top Tech Jobs & Startup Jobs in Mumbai

As an Analyst for Inbound Chat, you will provide customer service and drive sales through conversations, upselling products, and documenting interactions in the CRM system.

Senior QA role combining manual and automation testing with delivery coordination. Define test strategy, create test plans, develop automation scripts and frameworks, integrate tests into CI/CD, execute functional, API, performance and regression tests, manage defect lifecycle, and coordinate SIT/UAT and releases while reporting quality metrics to stakeholders.

Lead service-assurance quality and operational governance for telecom NOC environments. Audit technical tickets, enforce compliance (SLA, escalation, RCA, public updates), run closed-loop feedback with operations, produce dashboards and reports (daily/weekly/monthly), manage queue hygiene and aged-ticket audits, represent quality in client reviews, and drive process improvements using Excel or BI tooling.

eClerx seeks a Process Manager to enhance client success through innovative process management and data analytics solutions. Emphasis on optimizing operations and improving efficiency for various industries.

Design and implement Adobe Experience Platform (AEP) solutions: Adobe Launch, Web (alloy.js) and Mobile SDKs, XDM schema design, Edge/Datastream configuration, event forwarding, batch failure resolution, Adobe Target integration, and implementation QA. Provide Adobe Analytics understanding to support tracking and integrations with APIs and third-party systems.

Handle inbound US customer chats, respond professionally to inquiries, provide accurate product and pricing information, resolve concerns, and proactively upsell and cross-sell to increase revenue while managing objections with empathy.

Lead design, implement, monitor, and optimize Workfront workflows and Fusion automations for campaign operations. Troubleshoot issues, evolve workflows, provide SME support, training, and documentation while ensuring governance and best practices.

The Senior Analyst will manage service desk operations, handle incidents, coordinate teams for issue resolution, and maintain client response protocols.

The Senior Analyst (Email Developer) will develop responsive emailers and landing pages, ensuring compatibility across browsers and platforms, while collaborating with clients and maintaining communication about project status.

Responsible for managing and developing APIs as part of the process team, ensuring smooth integration and functionality.