Top Operations Jobs in Mumbai

Lead regional post-sanction credit operations including credit documentation, security/charge creation, collateral management, compliance, exception tracking, sanction register maintenance, disbursement approvals, audit closure, MIS management, and stakeholder liaison to ensure timely disbursements and regulatory adherence.

Manage end-to-end unsecured loan operations including disbursement, servicing (collections, pre-closure, cancellations), queue and TAT management, vendor and outsourced staff oversight, exception monitoring, audit/compliance, test scenario creation for system changes, and timely closure of service requests.

Manage day-to-day trade transactions, ensure compliance with guidelines, build customer relationships, and support trade finance processes.

Manage the operations for RA products including disbursement, compliance, and process improvements. Lead initiatives to enhance efficiency and resolve issues within loan management processes.

Supports Citi’s internal KYC program by preparing and maintaining KYC records, conducting customer due diligence, validating CIP documentation, updating workflow systems, applying regulatory requirements, monitoring risk controls, and escalating compliance issues. Partners with Relationship Management and Compliance teams to ensure accurate approvals, reporting, and adherence to local regulations and global standards.

Conduct periodic KYC reviews for existing clients, validating documentation, corporate structures, beneficial ownership, and business activities. Reassess client risk profiles, perform adverse media, sanctions, and PEP screening, investigate discrepancies, and escalate complex cases. Collaborate with Relationship Managers and Compliance teams, maintain workflow records and audit trails, meet AML/KYC requirements and SLAs, support quality assurance, and identify process or control improvements.

Process OTC derivatives and structured note settlements including coupon, cash and share redemptions. Handle SWIFT messaging, support wealth management clients, and improve processes using automation tools (Alteryx, Excel Macros, R, Python, Power BI, Tableau). Strong communication and 1-3 years analyst experience required.

Partners with commercial and operational teams to analyze revenue, margins, profitability, budgets, forecasts, product costing, inventory, operating costs, and capital expenditure. Prepares management reporting, investigates variances, maintains ERP and business-intelligence data, supports audits and compliance, governs sales-incentive calculations, and improves financial controls and reporting processes.

Designs, builds, tests, and deploys generative AI solutions for commercial and go-to-market teams. Develops prompts, workflows, proof-of-concepts, and prompt libraries; translates business needs into practical AI applications across ChatGPT, Salesforce Agentforce, and Microsoft Copilot. Partners with stakeholders, evaluates emerging tools, supports adoption and training, troubleshoots outputs, documents best practices, and collaborates with technology, security, and governance teams on compliant implementation.

Support global asset-management operations by executing daily transactions, reconciliations, and verification checks during non-US market hours. Research and resolve issues, communicate status to stakeholders, maintain client records and metrics, and convert observations into actionable improvements. Participate in ad-hoc projects and follow-the-sun handoffs to ensure timely, accurate processing.

Supports global investment operations by completing reconciliations, trade posting, market-event processing, account setup, NAV and billing reviews, verification checks, record maintenance, and metrics reporting. The analyst researches and resolves issues, communicates with stakeholders, manages hand-offs across time zones, and identifies process improvements while ensuring accurate and timely transaction processing.

Drive sales and revenue operations by managing forecasts, deals, pricing, agreements, sales-to-finance handoffs, billing data, and process compliance. Analyze sales performance and provide actionable insights, reports, and governance information to leadership and cross-functional teams. Ensure accurate data, timely payments, and consistent sales processes while supporting finance and sales teams.

Lead marketing strategy and operations by partnering with GTM leaders to build coordinated growth plans, run quantitative and qualitative research, generate market and competitive insights, manage marketing database hygiene and CRM (Salesforce) processes, and deliver data-driven recommendations to improve marketing performance and account enrichment.

Process FX trades end-to-end including confirmations, settlements, and reconciliations. Manage SSI setups, SWIFT payments (MT202/MT210), CLS handling, post-settlement reconciliations, and MIS reporting. Maintain trade lifecycle records and communicate with stakeholders.

Process end-to-end FX trades including confirmations, settlements, reconciliations, SSI setups, SWIFT payments (MT202/MT210), CLS handling, post-settlement recon and MIS reporting. Support trade lifecycle and communicate with stakeholders.

Lead capital markets consulting engagements across trading, enterprise risk management, or operations and finance. Responsibilities include business analysis, requirements gathering, solution design, project delivery, client workshops, production support, stakeholder management, team recruitment and mentoring, resource planning, pre-sales, and practice growth in Mumbai.

Leads deployment and governance of operational excellence strategies, tools, and performance management routines. Coaches leaders and frontline teams in Lean, structured problem solving, standard work, and continuous improvement. Program manages improvement initiatives, tracks benefits, addresses capability gaps, and partners with stakeholders to embed accountability and data-driven decision-making across logistics and supply chain operations.

Own partner operations workstreams spanning process execution, systems management, reporting, data quality, and cross-functional coordination. Build AI-powered dashboards, workflow automations, and decision-support tools; manage Salesforce and JIRA enhancements; lead data cleansing and governance; and deliver self-service reporting. Independently drive moderately complex projects, resolve dependencies across IT, Sales, Legal, Finance, and Marketing, and influence senior leadership with data-backed recommendations.

Implement, operate, and improve AWS and Azure cloud platforms. Troubleshoot incidents, support major incident response, conduct root cause analysis, and maintain secure, scalable infrastructure. Develop Infrastructure-as-Code, automate provisioning and operational processes, improve reliability and performance, remediate technical debt, and collaborate with architecture, security, and networking teams. Maintain documentation, runbooks, and procedures while supporting EU and US time zones from Hyderabad on a hybrid basis.

Lead IT/OT implementation and O&M for AMI projects, coordinate with system integrators and DISCOMs, ensure IT infrastructure readiness, oversee WFM/consumer/web app development, monitor SLAs, and provide technical support for successful Go-Live and state-level deployment.

Manage procure-to-pay and supply chain operations, including requisition-to-purchase-order transactions, MRP runs, catalog and purchase order management, master data management, spot buying, and helpdesk support. The role requires accurate SAP transactions, basic analytics, cross-cultural collaboration, customer responsiveness, problem solving, strong communication, and attention to detail. This is an onsite night-shift position in Andheri, Mumbai.

Manage procure-to-pay operations including req-to-PO and MRP runs; handle catalog, PO, MDM, spot buy, and helpdesk tasks; support P2P tools, perform transactions with accuracy, analyze basic data, collaborate cross-culturally, and work US-night shift from the Andheri, Mumbai office.

Leads global studio resourcing and capacity operations, ensuring talent capacity matches client demand. Owns capacity planning strategy, forecasting, OKRs, KPIs, resource utilization, contingency talent pools, and operational improvements. Advises leadership on hiring and capacity needs, manages financial impacts, and develops scalable planning processes. Leads and develops a global team while coordinating with clients and internal stakeholders to anticipate demand, address capacity issues, and optimize service delivery.

Leads strategic sourcing, contract negotiations, cost optimization, and vendor governance for technology infrastructure, software, cybersecurity, data centers, and IT services. Develops category strategies, negotiates pricing and SLAs, conducts reverse auctions, manages vendor risk and regulatory compliance, and oversees vendor performance, renewals, disputes, and rationalization. Partners with technology, finance, risk, information security, and legal stakeholders to improve procurement and procure-to-pay processes.

Design, build, and operate AWS/Azure cloud infrastructure and DevOps workflows. Own IaC, CI/CD, container and serverless deployments, monitoring, security, cost optimization, and cloud migrations while automating operations and collaborating with development, data, and ML teams.