Site Reliability Engineer

Let’s be #BrilliantTogether

ISS is growing! ISS seeks a Site Reliability Engineer in Mumbai, India.

Overview:

We are currently seeking a hands-on, proactive, business-oriented Site Reliability Engineer to join our dynamic team at our Mumbai, India Information Technology center of excellence. This role is a great mix of technology and teamwork with exposure to development and business teams designed to provide technical support, analysis, and solutions for production operations. This role focuses on applications and services in our on-premises data centers in North America and Europe.

Shift Timing:

• Morning / Afternoon / Late Evening Shifts
• This role expects rotational on-call support work on weekends and Mumbai Holidays.

Responsibilities:

• System and Service Reliability: Ensure the reliability, availability, and performance of production systems. Continuously monitor the health of critical services, identify potential risks, and take proactive measures to prevent outages.
• Incident Management and Resolution: Lead incident response efforts for production systems, minimizing downtime and ensuring quick recovery. Perform post-mortem analysis after incidents to identify root causes and implement corrective actions.
• Monitoring and Observability: Implement and maintain monitoring, logging, and alerting systems to detect and resolve system issues quickly. Use metrics, logs, and traces to gain insights into system behavior and user experience. Review/support tools for environment monitoring and analysis including system health and performance. Automate repetitive tasks and processes to improve efficiency, reduce human error, and scale systems.
• Performance Tuning and Optimization: Identify and resolve performance bottlenecks across systems, networks, and applications. Optimize resource utilization in cloud and on-premise environments to improve system efficiency and reduce operational costs. Conduct capacity planning and scaling exercises to ensure systems meet growing demand.
• Collaboration with Development Teams: Partner with software engineering teams to design and implement scalable, fault-tolerant services. Assist in code reviews and provide feedback on operational concerns, such as scalability, security, and reliability. Participate in design and architecture discussions to ensure systems are built for reliability and operational excellence.
• Security and Compliance: Ensure security best practices are followed in the design, implementation, and operation of production systems. Regularly review system configurations, logs, and access controls for vulnerabilities and compliance with regulatory requirements. Collaborate with the security team to develop and execute incident response and disaster recovery plans. Coordinate maintenance activities and outages with infrastructure, Application management and Service Center teams.
• Documentation and Knowledge Sharing: Maintain clear and comprehensive documentation for system architecture, incident management processes, and troubleshooting procedures. Share knowledge and provide mentorship to junior SREs and other team members. Contribute to knowledge bases and internal tools to improve operational efficiency.
• Continuous Improvement: Stay up-to-date with the latest industry trends, tools, and best practices in site reliability engineering. Continuously review and improve operational processes and workflows to increase system uptime and performance. Implement and support a culture of continuous learning and improvement within the team.

Qualifications:

• 3+ years of overall experience working in IT infrastructure & Operations environment.
• 3+ years of relevant experience in Infrastructure / Applications monitoring and technical support. 
• Should be familiar with Change management, Incident management, release management and problem management.
• Good working knowledge of Linux & Windows Administration.
• Experience with MS-SQL, Oracle, MongoDB preferred. SSIS DB proficiency preferred.
• Good problem-solving/troubleshooting skills. Quick learner.
• A good understanding of support environments and Service Level Agreements
• Experience with monitoring tools such as Splunk, Nagios, LogicMonitor, AppDynamics, etc. preferred
• Experience handling major incidents and escalations.
• Strong written, oral communication & interpersonal skills.
• Experience with SCCM and Windows patch management desired.
• Understanding of Container and Kubernetes platform preferred
• Experience with Development preferred (JAVA/SQL/Ansible/Shell, Batch scripting)
• Strong team player, with excellent eye for detail.
• Should have a high degree of self-motivation, strong analytical and creative problem-solving skills.
• Good understanding of latest Datacenter technologies.
• Understanding of Java and XML.
• Apache/Tomcat/Web Services experience preferred.
• ITIL Foundation certified (preferred)

#LI-PV1

#MIDSENIOR

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

Visit our website: https://www.issgovernance.com

View additional open roles: https://www.issgovernance.com/join-the-iss-team/

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.